* Notebook Gurus is an Express Technology Incorporated company

Policies

All parts sold by Express Technology are covered by a 90-Day product replacement warranty for failure in use. Note: Receipt or damage claims are not covered by our 90-Day warranty. Such claims (missing components, damage claims, outright shortage, etc.) must be made within 10 days of invoice date. Warranty period begins on the invoice date. The Express Technology warranty applies to new, remanufactured and exchange parts.  While some product is new, all product is sold as used/refurbished. Questions regarding the length of warranty on a specific part should be directed to the Sales representative for that particular order.

Note: All returned defective products are tested before a credit is issued.  Products that are returned and found to be non-defective will result in a restocking fee. A restocking fee (the greater of 20% or $25.00 min per unit) will be billed to the customer's account or will result in a lesser RMA credit for the equivalent amount.

On advanced exchanges, Express Technology commits to send the good part out before the customer returns the defective "core" part.  The customer account or charge card is charged the price of the exchange part plus the value of the defective core part.  When Express Technology receives the returned core, the customer's account or charge card will then be credited the "core charge".  The core charge/pending credit will appear on Express Technology invoices and the credit will be issued upon the return receipt of the core.  Non-repairable returned cores (parts which are corroded, burned, cracked or physically damaged) will be refused by Express Technology, and will be returned to the customer.  Incomplete and non-like cores will be treated as non-repairable and will likewise be returned to the customer and won't receive core credit. Product is guaranteed to be fully functional without major cosmetic damage. Warranty does not cover cosmetic blemishes on internal parts. The core charge must be paid when the core is non-returnable. 

Defective exchange parts, "cores", should be received by Express Technology no later than fifteen (15) days from the date of the original shipment by Express Technology.  After 15 days Express Technology will no longer issue credit for the core charge.  Cores received later than 15 days from the date of the original shipment will be refused or returned to the sender and credit will not be issued.  Exchange parts must be returned with the orders RMA# plainly printed on the package container and on the shipping documentation. If not, the shipment will be refused or returned and no core credit will be awarded.  The core must be returned to:

Express Technology, Inc.

1410 W. Auto Drive

Tempe, AZ 85284

Attn: RMA#

Express Technology will accept any size order.  No Minimum order restrictions apply.

Non-needed Parts requested to be returned for credit within ten (10) calendar days of the original shipment date, will be charged a $25.00 min per unit or a 20% restock fee, whichever is greater.  Prior to returning any material, an RMA number must be issued by Express Technology.  The Return RMA number is valid for a period of fifteen (15) days.  The parts must be sealed and unused and in the same condition as when it originally shipped from Express Technology.  Any package received without a valid RMA number will be returned without credit to the shipper by Express Technology.

In order to set up an RMA for return, call customer service at 800-730-7377.A Express Technology representative will provide an RMA number which should be used to return the un-needed part.  A restocking fee will be deducted from the credit to be issued to the customer's account.  This fee is necessary to defer the cost of handling and testing the returned part which is required to keep Express Technology quality the highest available.  Once the part is physically received, a credit will be issued to the customer's charge card or the customer's account, if the original transaction was a net terms purchase.

Express Technology ships all packages "FOB shipper".  Once a package(s) leaves the Express Technology loading dock, the title and ownership of that package(s) transfers to the customer.  Should a part or package become lost or damaged by the carrier, the customer is responsible to ensure that the appropriate services are rendered.  Express Technology will provide the airbill number in order to do a trace or file a claim with the carrier.  Express Technology will also ship a replacement order, but will not issue a credit or negotiate with the carrier for reimbursement on the original order. If customer has private insurance, Express Technology will not ensure the package with the common freight carrier. Customer is responsible for places claims for all damaged items.

Shipping fees will incorporate average freight based upon dim weights of each part ordered. Freight cost is calculated based upon the part DIM weight and cost for the service that is requested (i.e. overnight standard).  The actual shipping charges will be shown on the invoice.

By law, sales tax must be charged to any ordering party, in the state of Arizona, who does not have a Arizona Reseller Tax Certificate on file with Express Technology.  The rate which will be charged is 8.1%.  Sales tax will be calculated and added to the total order when a Reseller Certificate is not on file.

Once an order has been submitted to the Warehouse, it may not be possible for that order to be canceled or diverted prior to shipment.  Express Technology will make a "best efforts" attempt to cancel, stop, or divert a submitted order. Express Technology assumes no liability for orders which ship based upon a customer's submitted request, and returns will be subject to normal restocking fees.

Orders submitted which are to be paid by credit card will require an approval code by the charge card company prior to order approval.  The full value of the order will require approval.  This full value may include part charges, freight charges, core charges and tax (if appropriate).  Any refunds or advanced exchange core return credits will be credited to the customer's charge card within ten days after the appropriate items have been received and approved for payment by Express Technology.

Parts prices displayed are subject to changes from time-to-time as market conditions flucuate. Express Technology is not liable for typographical data errors or mis-communication between two parties. All quoted prices will be held as long as current inventory remains. If Express Technology will notify the customer in the event that there is a price increase or discrepancy between the quote and the order so the order can be verified. In the event that there is a price decrease, Express Technology will ship the part at the new lower price.

The ETIExpress Search engine will be accessible to both registered and non-registered customer's, but on a limited basis. Confidential information will be available for all users for your same company. User names and passwords and the security for the accessible data within each account are entrusted to the customer's. If these security measures do not suffice, please discontinue use of ETIExpress and call our toll-free number to make the appropriate account changes and to place orders verbally or via facsimile.